The Adventist Information Ministry (AIM) is a service ministry of the North American Division of the Seventh-day Adventist Church (NAD). AIM is the epicenter of interest management for the NAD, focusing on digital evangelism, interest tracking, and connecting media ministry interests to the local church. AIM facilitates, empowers, and supports digital small group Bible studies, online communities, and digital evangelism. AIM serves as Customer Service Management that links all institutions, departments, social media platforms, and digital ministries with the goal of tracking and ministering to people we encounter in the digital space.
The Assistant Director for Pastoral Care participates in AIM’s soul-winning experience and upholds the mission and objectives of AIM. This individual will lead the digital evangelism and chaplain team, providing support, mentorship, and training; direct the interest care and Bible study portions of AIM’s discipleship journey; promote and develop relationships with local church leaders to enhance the soul-winning effectiveness of AIM’s ministry. This position requires long-term commitment and stability.
AUTHORITY, ACCOUNTABILITY:
Responsible to direct the spiritual care and support of AIM. Daily supervision of the Chaplains, Spiritual Care Team, and Bible Study Support teams. Work is performed independently and with limited supervision. Responsible to the AIM Director.
ESSENTIAL JOB FUNCTIONS:
Pastoral Care Area:
- Oversee leadership of the Pastoral Care/Chaplain department
- Provide spiritual leadership and care for CSR and Chaplain teams
- Plan and direct the interest care and spiritual portions of the AIM discipleship journey
- Coordinate scheduling of chaplain employees
- Assist in training CSRs in handling sensitive calls, crisis calls, and upgrades.
- Monitor daily chaplain activities and attendance
- Participate in identifying staffing needs and hiring process for Chaplains
- Supervise chaplain training and development
- Coordinate and chair regular chaplain meetings
- Answer chaplain calls as needed
Evangelism Area:
- Develop a thriving digital and phone-based evangelism cycle
- Ensure the pastoral care and chaplaincy areas of AIM are active and effective
- Provides support for digital evangelism efforts
- Assist in the development of a digital member care program to support the Division’s digital strategy on social media and websites
Additional Responsibilities:
- Assists the director in promoting AIM and its services around the Division
- Coordinates between AIM and local churches to ensure a smooth handoff of interests
- Participates with director and administrative staff in strategic planning and implementation of new procedures
- Participate in the annual budget process
- Periodic process review and development with Director
- Ability to communicate through all levels of the organization
- Initiative and assertive leadership skills
- Assist in planning and attend AlM-sponsored training and social events
- Participate in self-improvement leadership training activities on a regular basis
- Perform other functions as deemed necessary by Director
EDUCATION/EXPERIENCE/CREDENTIALS:
Bachelor’s (BA/BS) degree or equivalent experience.
KNOWLEDGE AND SKILL:
Knowledge and skill in appropriate methods of dealing with human behavior in various circumstances. Advanced command of language skills including proficiency in verbal and written communication. Ability to perform administrative functions; develop long and short-term plans and programs to effectively evaluate work accomplishments; establish and maintain effective relationships with internal/external personnel. Must possess advanced ability to effectively present facts and recommendations in oral or written form.
CONTACTS, ORGANIZATIONAL RELATIONSHIPS:
Contact with church leaders, outside organizations, and lay persons. Must possess advanced interpersonal skills and project and professional Christian image.
PHYSICAL REQUIREMENTS:
Must be able to read, hear and speak English clearly and effectively communicate both orally and in writing. Some local/long-distance travel may be required. Some standing, walking, bending, kneeling, etc. required. Should be able to lift and handle objects typically found in the office environment.
WORKING CONDITIONS:
Essential responsibilities are performed in sedentary and comfortable manner. Tasks are usually performed under normal office conditions with little or no noticeable discomfort. Work area is well-lighted and ventilated.