The Adventist Information Ministry (AIM) is a service ministry of the North American Division of the Seventh-day Adventist Church (NAD). AIM is the epicenter of interest management for the NAD, focusing on digital evangelism, interest tracking, connecting media ministry interests to the local church. AIM facilitates, empowers, and supports digital small group Bible studies, online communities, and digital evangelism. AIM serves as Customer Service Management that links all institutions, departments, social media platforms, and digital ministries with the goal of tracking and ministering to people we encounter in the digital space.
The Network Administrator participates in AIM’s soul-winning experience and upholds the mission and objectives of AIM. They lead out in development and maintenance of the physical network and hardware/software interactions. They understand, support, adapt, and upgrade existing telephony applications to assure smooth operation. The position requires a high amount of interaction with Windows users, especially as it relates to administration, installation, monitoring, maintenance, and design of databases. Off-the-shelf and in-house client server and web programs are used to ensure high levels of data availability.
Authority as delegated by the AIM Director. Work is performed with limited supervision. There are specific guidelines to follow, but the work requires the ability to carry out duties and meet deadlines independently. The NA will provide daily supervision to IT Department student workers.
ESSENTIAL JOB FUNCTIONS:
- Maintain computer networks and systems including software, VPNs, routers, and other physical hardware
- Install and configuring network equipment to update or fix hardware or software issues
- Update virus protection software to keep data and communications protected
- Work with NAD ITS as they maintain AIM’s hosting infrastructure, coordinate to ensure AD and network best practices are followed, and network configuration is properly maintained
- Monitor computer systems to improve network performance for computer systems and networks
- Communicate networking issues to other employees and management, especially in training new users
- Fix software and hardware configuration issues for users on-demand or from inspection of the systems
- Understand and support key software including CRM, phone system, Office 365, and NVR security camera system
- Manage all aspects of the workstations and endpoints including maintenance and support of
- Collaborate with the AIM Director to manage the daily operations of the IT Department including project planning, prioritization, and scheduling
- Manage and maintain healthy backups of all systems
- Maintain firewall and understanding of rules
- Identify and solve complex IT problems
- Participate in hiring, training, and mentoring of IT student workers
- Write and maintain a library of comprehensive and effective documentation coordinated with NAD ITS
- Work in conjunction with NAD ITS to maintain and enhance Active Directory, Group Policies, login scripts, OUs, and permissions
- Evaluate, plan, test, and document computer software
- Assist in planning and attend AIM sponsored training and social events
- Participate in self-improvement leadership training activities on a regular basis
- Ability to be on call at least 1 week a month
- Ability to work some late nights/weekends due to maintenance window
- Attend and report at AIM Staff Meetings
- Perform other functions as deemed necessary by the Director
A Bachelor’s (BA/BS) degree in Computer Information Systems or equivalent combination of education and experience.
KNOWLEDGE AND SKILL:
- Extensive knowledge of principles, policies, and beliefs of the Seventh-day Adventist Church
- Must have a good understanding of computing field to analyze situations, research new technology and support related issues
- Ability to assist employees in a professional manner in analyzing and solving a variety of computer hardware, software, and network related issues
- Ability to work with end-users in a friendly and courteous manner
- Professional interaction with AIM clients to assure optimal service
- Ability to complete tasks with little supervision
- Strong people skills while providing support for all network and software related issues
- Maintain high levels of communication with users and superiors
- Knowledge of Windows workstations and Windows servers
- Maintain existing hardware, server, software, and databases
- Knowledge in SFTP servers and supporting clients with connecting
- Knowledge of standard TCP/IP Network protocols (DHCP, DNS, SMB)
- Knowledge in switching and routing on layer 2 and layer 3 according to the OSI model.
- Background in working with telephone systems is a plus
CONTACTS, ORGANIZATIONAL RELATIONSHIPS:
Must possess the ability to deal tactfully and effectively with AIM staff, employees, and outside personnel. Individual must remain calm under pressure and exhibit courtesy, diplomacy, and kindness at all times, both in person and on the telephone. Individual must exhibit ability to effectively handle confidential information/situations and maintain high degree of loyalty and support for supervisors, organization and the Seventh-day Adventist Church.
Must be able to read, hear and speak English clearly and effectively communicate both orally and in writing. Some local/long-distance travel may be required. Some standing, walking, bending, kneeling, etc. required. Should be able to lift and handle objects typically found in the server/network environment.
Essential responsibilities are performed in sedentary and comfortable manner. Tasks are usually performed under normal office conditions with little or no noticeable discomfort. Work area is well-lighted and ventilated.