The Adventist Information Ministry (AIM) is a service ministry of the North American Division of the Seventh-day Adventist Church (NAD). AIM is the epicenter of interest management for the NAD, focusing on digital evangelism, interest tracking, connecting media ministry interests to the local church. AIM facilitates, empowers, and supports digital small group Bible studies, online communities, and digital evangelism. AIM serves as Customer Service Management that links all institutions, departments, social media platforms, and digital ministries with the goal of tracking and ministering to people we encounter in the digital space.
The Operations Supervisor – Walla Walla participates in AIM’s soul-winning experience and upholds the mission and objectives of AIM. This individual will lead out in daily operations of the Walla Walla campus, work closely with the Operations Supervisor at Andrews University, and participate in the administrative team. They will be comfortable working with college students and can effectively handle the unique challenges and situations that come with student workers. They must be flexible and have the ability to adapt to change. This position requires long-term commitment and stability.
College Place, WA, USA
Authority as delegated by the AIM Director. Work is performed with limited supervision. There are specific guidelines to follow, but the work requires the ability to carry out duties and meet deadlines independently. The NA will provide daily supervision to IT Department student workers.
ESSENTIAL JOB FUNCTIONS:
- Participate with the Operations Supervisor at Andrews University in identifying student staffing needs and carry out the hiring process (interviews, new hire paperwork) at Walla Walla office
- Supervise student employee training and development at Walla Walla office. Must be able to serve as a mentor to help student workers develop new skills, learn how to work in an office setting, and enhance their overall growth in becoming effective contributors to an organization.
- Creates a positive work experience and supportive work environment for our student workers through mentorship, listening/patience, finding creative solutions to challenges, and being their advocate.
- Coordinate scheduling by balancing the availability of students with the needs of the organization
- Monitor daily student worker activities and attendance at the Walla Walla office; maintain awareness of what is happening in all offices
- Maintain knowledge of and handle the weekly student worker timecard processing and payroll for Walla Walla location
- Coordinate with AIM’s Network Administrator to ensure computers and infrastructure is in good working order and laptops get needed maintenance. Help with first-line troubleshooting of any technical issues (laptops, network, etc)
- Develop and compile regular operational statistics
- Support coordination of inbound & outbound projects
- Work with the Account Executive to follow up on special issues for clients
- Maintain a working knowledge of AIM’s technical systems (CRM, telephone, social media, etc) and call procedures
- Attend staff meetings and co-chair shiftleader and student employee meetings
- Periodic process review and development with Director
- Willingness to work a flexible schedule, including some weekends.
- Support operations in lieu of shiftleader, as well as able to take incoming calls and do direct data-entry, if needed
- Participate administrative staff in strategic planning and implementation of new procedures
- Provide spiritual leadership; lead out in employee worship
- Monitor reports to ensure timeliness/quality
- Participate in the annual budget process
- Ability to communicate through all levels of organization
- Takes initiative, has an openness to new ideas, relates well to young adults/students, open to growing
- Must be able to effectively handle problem resolution, including interpersonal team dynamics and any work-related disciplinary issues.
- Assist in planning and attending AIM-sponsored training and social events
- Participate in self-improvement leadership training activities on a regular basis
- Perform other functions as deemed necessary by Director
Bachelor’s (BA/BS) degree or equivalent experience. Experience working in an educational setting, overseeing student workers, leadership experience.
KNOWLEDGE AND SKILL:
Knowledge and skill in appropriate methods of dealing with human behavior in various circumstances. Advanced command of language skills including proficiency in verbal and written communication. Ability to perform administrative functions; develop long and short-term plans and programs to effectively evaluate work accomplishments; establish and maintain effective relationships with internal/external personnel. Must possess advanced ability to effectively present facts and recommendations in oral or written form.
CONTACTS, ORGANIZATIONAL RELATIONSHIPS:
Contact with church leaders, outside organizations and lay persons. Must possess advanced interpersonal skills and project and professional Christian image.
Must be able to read, hear and speak English clearly and effectively communicate both orally and in writing. Some local/long-distance travel may be required. Some standing, walking, bending, kneeling, etc. required. Should be able to lift and handle objects typically found in the office environment.