Adventist Information Ministry seeks motivated, dependable individuals to work as a Shift Leader (SL). The SLs support AIM and its mission by providing supervision and support to the Customer Service Representatives (CSR). Shift leaders are experts in the area of Customer Service, have shown themselves able to lead, and have an expressed desire to mentor and develop others in providing excellent customer service. SLs are responsible and committed to quality.
What You’ll Do:
- Ensure that CSRs are up to date on ministry changes, IT issues, etc.
- Review tickets for quality, accuracy, and consistency
- Monitor hold queues, live calls, and CSR activity
- Support CSRs with questions and crisis calls
- Be in the know of scheduled team and Phone Chaplains on duty
- Follow up on those that may be missing
- Assist with CSR meetings
- Assist with training CSRs and new Shift leaders
- Answer calls in peak periods
- Other duties as assigned
Requirements:
- Ability to lead by example
- Be punctual and fully present
- Mature, trustworthy, and dependable
- Team player
- Above average technical skills preferred
- Able to communicate through all levels of the organization
Special Requirements:
An expressed and vibrant commitment to Jesus Christ and to the teachings and mission of the Seventh-day Adventist Church. Ability to work with integrity, dependability, honesty, and maturity.
This position is open to student applicants. Student applicants must qualify for employment under the student employment policies of Walla Walla University.
Compensation And Benefits:
Wage
The hourly range for this position is between $16.52 – 16.58.
Benefits
As a part-time position in Washington State, it is eligible for Paid Sick Leave.
