
Lessons
Module 1 – Introduction
Module 2 – Expectations
If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 3 – Using the Software: GEM
If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 4 – Quality Control
If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 5 – Quality Control Part 2
QC in a Nutshell (Note: You need to be at AIM to complete this module.) If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 6 – Scheduling
Jannette Cave 269-471-3778 -OR- JannetteC@callaim.org
Module 7 – Customer Service DVD
See the Front Desk to watch the Customer Service DVD. Thanks! If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 8 – OCR
Official OCR Pages Tour Videos *NOTE: Please watch these videos before reading through the OCR at the link below. The videos will help you understand more about how OCR works, and how to use it in the best way possible.* AIM OCR If any of the quiz questions are unclear, just send the question you’re struggling … Continued
Module 9 – Employee Handbook
AIM Employee Handbook Employee Handbook Agreement (Please print, sign, and return to FrontDesk@callaim.org.) If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 10 – Planned Giving/Trusts
Planned Giving Video Tutorial Article on Planned Giving If any of the quiz questions are unclear, just send the question you’re struggling with in an email to frontdesk@callaim.org, and we’ll be happy to help. Thanks!
Module 11 – Tour & Final Instructions
Jannette Cave 269-471-3778 OR JannetteC@callaim.org