This coaching video and its accompanying quizzes focuses on Upgrading Callers and providing additional Spiritual Care to the souls who call us here at AIM. This is absolutely the most important part of our ministry, and so we are eager to share some key tips and tricks developed by our Chaplain department that will help make the process of offering Upgrades feel like second nature to you. PS: The videos were produced in-house, right here at AIM! So you might recognize a few familiar faces on screen!